About Me

Hi there! Thanks for stopping by. My name is Brian and I’m a Senior Instructional Designer, specializing in self-paced learning & video production.

I’ve been enabling colleagues for the last 20 years or so and love being part of a team that builds companies and careers.

Please have a look around, and get in touch if you’re interested. I’d love to chat about how I can help you realize your goals.

ResidenceCA, USA
e-mail:bkgavinresume@gmail.com
Type of Work: Full-Time or Contract
Location: Remote

What I Do

Instructional Design

From needs analysis to design, creating a training program requires careful thought and consideration. I have 20 years experience working with stakeholders to design learning content that enables their teams using adult learning methodologies and modalities.

Audio Production / Podcasting

People learn in many different ways. Studies have shown that clean audio can make or break a learning initiative. I have years of experience in audio editing, as well as creating podcasts (which is a great way to disseminate information).

Video Production

Employees are swamped with their regular activities, so they require content that is easy to digest. I design micro-videos that provide the information they need to build confidence and be successful.

Software Simulations

Most people learn more by rolling up their sleeves and practicing. Software simulations help employees build the confidence they need to handle real-world situations.

Design Skills

e-Learning

95%

Video Production

90%

Audio Production

90%

Project Management

95%

Graphic Design

85%

Tools

Articulate

98%

Camtasia

95%

Vyond

80%

Adobe Audition

90%

Artificial Intelligence

75%

Other Skills

Marketing
Social Media

Adult Learning
Project Management
Needs Analysis
Social Media
Time Management
Communication
Problem-Solving
Software Simulations
HTML / CSS
Intranet Site Building

Resume

Experience

2017-2024

Veritas

Senior Instructional Designer

At Veritas, I had the privilege of designing all types of content, such as eLearning, video, audio editing, podcasts, animated videos, interactive PDFs, as well as using artificial Intelligence to achieve great results that enabled our engineers and benefited the business in positive ways.

Some of the highlights:

* Conducted needs analysis for hundreds of projects across various orgs within the company

* Produced thousands of videos supporting new releases, system updates, micro-learning, marketing & overview videos

* Designed and produced e-learning content for new employees, as well as tenured colleagues

2012-2017

Bill.com

Training Manager

At Bill.com, I successfully developed accountant certifications, employee & partner education courses, video tutorials, marketing videos and webinars.

I also managed the the corporate Learning Management System & Video Hosting platforms.

Some highlights of my time at Bill.com include:

• Developing and managing our CPE program, which entailed achieving certification from NASBA (National Association of the State Boards of Accountancy). This allows us to provide continuing education credits for accounting professionals who complete our certification.

• Building interactive software tours to increase prospect engagement

• Implementing entire training program, including LMS analysis, integration and maintenance

• Producing countless marketing videos, customer tutorials and in-app support videos.

Internally, I collaborated with some brilliant minds to create content for customer support, as well as specific courses for the rest of the company.

I also had the privilege of working with our Marketing team to create tools such as interactive demos, marketing videos and webinars that help increase conversions.

Finally, I implemented and supported our corporate Learning Management System, which includes resolving technical issues, interaction with the vendor and customer support.

I love wearing so many hats! But the greatest thing about this career is being able to help others achieve success. Whether it's helping new employees understand our product, assuring our accountants are successful or helping Bill.com achieve our goals, it's truly incredible to play my part.

2011 - 2012

Picaboo

Instructional Design & Development Manager

At Picaboo, I researched and designed a training program from the ground up for a small company, including rapid iteration of more than 40 e-learning courses to facilitate the hiring surge during peak season.

I was also responsible for basic web design and updates, video production and the creation of marketing materials (such as promotional landing pages).

Other accomplishments include:

• Designing multi-faceted curriculums, which include interactions, activities, quizzes and demonstration videos.

• Conducting detailed analysis of learning needs, available resources and ROI. Based on my research, was able to quickly launch a robust solution that will scale, while saving the company about $15,000 per year.

• Managing and supporting Learning Management System with dozens of users.

• Designing customer-facing video learning center, with a goal to reduce the number of contacts into the call center.

• Creating and producing customer trainings as well as marketing and promotional videos.

• Hiring & managing voice-over talent. Assured competitive pricing, wrote and produced scripts and secured assets in a timely manner.

• Creating web landing pages for marketing promotions, as well as performed other minor site maintenance.

• Managing updates to knowledge base articles and canned email responses.

• Worked closely with Director of Social Media to create assets for various promotions, contests and blog posts.

• Managed updates to knowledge base articles and canned email responses.

2009 - 2011

Intuit

Instructional Designer

After PayCycle was acquired by Intuit, my role expanded as an Instructional Designer.

My responsibilities included managing two learning management systems that benefited thousands of employees around the world.

I also designed skill-based certifications that increased employee retention and improved customer satisfaction.

Other highlights include:

• Devising creative ways to support teams spread across numerous call centers. This included creating interactive software manual for instant access to important support topics during peak seasons.

• Designing and delivering effective sales training that enabled Intuit sales reps to successfully sell the PayCycle product, even though they had never seen or used it.

• Training PayCycle employees on legacy systems and processes already in place at Intuit.

• Training Intuit employees to help further their understanding of the PayCycle system, processes and procedures.

• Facilitating live training sessions for new support representatives.

• Delivering live webinars to numerous partners and hundreds of their employees.

2005 - 2009

PayCycle

Training & Development

At PayCycle, I played an important role in designing and implementing training programs across multiple call centers and numerous financial partners.

Other responsibilities included:

• Working with major partners to design sales and educational materials for their employees and customers. Hosted numerous training webinars for key partners that assured their staff would be able to confidently sell our private-label payroll solution.

• Facilitating numerous ILT (Instructor Led Trainings) for support reps that enabled them to support new releases, product changes and support strategies.

• Researching and launching a Learning Management System that enabled the company to provide quality e-learning initiatives while saving tens of thousands of dollars in travel expenses. I also introduced software solutions that enabled us to rapidly iterate training programs in a cost-effective way.

• Redesigned New Hire Curriculum and certifications, which enabled new customer care representatives to confidently support customers on the first day they started taking calls.

• Designing and implementing hundreds of other web-based trainings and webinars, using state-of-the-art production tools and techniques. Created compliance and sales trainings, best practices and support manuals.

• Preparing hundreds of employees for our "peak season", where intense customer contacts are the norm, due to the pending tax season. This included publishing a printed support manual that enabled even new reps to support complex payroll issues.